FAQs

Can I recycle poly mailers?

Poly mailers are affordable, reusable, and often recyclable. Check out our blog for detailed information on how to reuse or recycle your poly mailers.

Are poly mailers tear and water-resistant?

Yes, they are. We make all of our poly mailers from the finest materials, such as polylactic acid, to withstand possible tears and water exposure. These poly mailer bags are strong, resistant, and durable, ensuring your products are safely packaged and shipped to your customers with minimal risk of damage.

What is the return policy?

We gladly accept returns in their original condition within 30 days of delivery. We reserve the right to refuse return packages if the items have been used or damaged after purchase. Customers are responsible for return shipping charges on unwanted items. If an error occurred in the shipment of your order requiring a return, or if your product has a manufacturer's defect not caught by quality control, we will send you a mailing label for your return free of charge.

What is the minimum order quantity for poly mailers?

For custom poly mailer orders, we accept a minimum of 50 mailers. This requirement is due to the costs and logistics involved. Producing fewer than 50 units would not be feasible or cost-effective given the time and manpower required to make each order.

What poly mailer sizes are available for customization?

Our custom poly mailers are available in any sizes. If you have any special requirements, feel free to contact us at gubangsell@gmail.com.

Do you have poly mailer samples?

Yes, we do. We offer free samples of custom poly mailers; you only need to cover the delivery cost. This is a great way to evaluate our mailers before placing a bulk order. Please contact us at gubangsell@gmail.com for more information.

Can you print poly mailers in full color?

Absolutely! You can choose a background color for your entire poly mailer and upload your own full-color custom artwork. No matter how detailed or colorful your images or logos are, we can print them clearly and accurately on any mailers you choose.

What resolution should my artwork be for poly mailers?

While we don’t have a resolution limit for orders, we strongly recommend providing the highest resolution images available. Higher resolution files offer more clarity and detail, resulting in better print quality on your mailers. Please send any raster-based images (like PNGs and JPGs) in the actual size you want them printed. Vector-based files in formats like PDF and EPS are also accepted and work well for custom logos on poly mailers.

What happens if there is a mistake with my order?

If there is a production error, we will redo your order without any questions asked.

Where do I send my artwork?

You can simply upload your artwork on our website and attach it to your order. Alternatively, you can send it to us via email at gubangsell@gmail.com.

What image file types can I upload?

We highly recommend sending vector-based files in SVG or PDF format. If you have raster-based images such as PSD, PNG, or JPG, please send them in the actual size they will be printed on your custom poly mailers. The highest resolution files work best for achieving optimal print quality.

Can I use multiple artwork designs for my poly mailers?

Yes, absolutely! Feel free to upload as many designs as you like, or you can email us your designs.