Shipping Policy

1. Order Processing:

  • Orders are processed within 5 business days after payment confirmation.
  • Custom orders or large quantities may require additional processing time.
  • You will receive an email confirmation with tracking details once your order has been processed.

2. Shipping Methods:

  • We partner with reputable shipping carriers such as DHL, FedEx, UPS, and TNT to ensure timely and secure delivery.
  • The shipping method will be selected based on the destination and order size. Standard, expedited, and freight shipping options are available.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.
  • The exact shipping cost will be displayed during the checkout process.
  • For bulk orders, we offer competitive shipping rates and the option to use your preferred carrier account.

4. Delivery Times:

  • Estimated delivery times vary based on the shipping method chosen and the destination.
  • Standard shipping typically takes 5-10 business days.
  • Expedited shipping options can deliver within 2-5 business days.
  • Please note that unforeseen delays may occur due to customs processing, weather conditions, or other external factors.

5. International Shipping:

  • We ship to most international destinations.
  • International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer.
  • Customs clearance procedures may cause delays beyond our original delivery estimates.

 

Sample Shipping:

1. Sample Requests:

  • Clients can request product samples to evaluate the quality and suitability of our door lock solutions.
  • To request a sample, please contact our sales team with your specific requirements.

2. Sample Costs:

The cost of samples and shipping will be communicated upon request.

Sample costs are non-refundable but will be deducted from the total order amount if a bulk order is placed subsequently.

3. Sample Delivery:

  • Sample orders are processed within 1-2 business days after payment confirmation.
  • Samples are shipped using expedited shipping methods to ensure prompt delivery.
  • Tracking information will be provided once the sample order is dispatched.

 

Damaged or Incorrect Items:

1. Inspection Upon Delivery:

  • Please inspect all shipments upon receipt. If you notice any damage or discrepancies, contact us immediately.
2. Inspection Upon Delivery:Reporting Issues:
  • Any claims for damaged or incorrect items must be reported within 7 days of receiving the shipment.
  • Provide detailed information and photographs of the damaged or incorrect items to expedite the resolution process.
3. Resolution:
    • We will work with you to resolve any issues promptly, either by replacing the damaged/incorrect items or issuing a credit towards future purchases.

     

    We are dedicated to providing our clients with exceptional products and services. If you have any questions or need further assistance regarding our shipping and return policy, please do not hesitate to contact us.